Processing Time

All orders are processed within 1–3 business days.

Please note that processing and delivery do not occur on weekends or public holidays.

Shipping Time

We currently offer free standard shipping for all orders within the United Kingdom, with an estimated delivery time of 4–8 business days.

Important Information

While we strive to deliver your orders promptly, occasional delays may occur due to factors outside our control, such as:

  • Carrier-related issues
  • Unexpected circumstances or high seasonal volume
  • Incorrect or incomplete shipping addresses

If your delivery is delayed, please contact our support team at contact@furniturekingdom.uk.

We’ll provide updates and assist you throughout the process.

Order Cancellation and Modifications

You may request changes or cancellations to your order within 24 hours of purchase.

After this period, your order may already be processed and shipped, and changes or cancellations may no longer be possible.

To make a request, contact us promptly at contact@furniturekingdom.uk, and we’ll do our best to assist.

Please Note: Furniture Kingdom is not responsible for packages lost due to incorrect or incomplete shipping addresses.

Shipping Within the United Kingdom Only

At this time, Furniture Kingdom ships exclusively within the United Kingdom.

We do not offer international shipping services at the moment.

Order Tracking

Once your order has been processed and shipped, you will receive an email notification with tracking information.

If you do not receive this email, please contact us at contact@furniturekingdom.uk, and we’ll provide your tracking details.

You can also track your order directly using our Track Order page.

What to Do If Your Order Shows as Delivered but You Haven’t Received It

If your tracking information indicates your order was delivered but you haven’t received it, please take the following steps:

  1. Check with neighbors or household members who may have received the package on your behalf.
  2. Verify the shipping address listed in your order confirmation email for accuracy.
  3. Contact the carrier to inquire about the delivery status and request proof of delivery.
  4. Share the proof of non-delivery with us at contact@furniturekingdom.uk, and we’ll work with you to resolve the issue — including issuing a refund or replacement if necessary.

Contact Us

For further assistance or inquiries, please visit our Contact Us page or email our customer service team at:

📧 contact@furniturekingdom.uk

📞 0121 356 8835

We’re always happy to help.